Privacy Policy


Your property information on Gaffs

This policy applies to how we use your personal data. It does not apply to information about properties shown on our websites and apps.

If you have questions about property information, please contact our customer care team. If you are selling or letting a property which is being advertised on our websites and apps, please direct any questions to your agent.

Data we collect about you

When you use our services, we collect data. Sometimes you might give us data, like your email address. Sometimes data about you is collected automatically, like which pages on our website you've visited. This section explains the types of information we collect about you when you use our services, why we collect it and the legal basis on which we use it.

Information about you

Your contact details

e.g. Your email address or phone number.

What's in it for us?
We use this information to distinguish you from other users and to contact you if we need to. If you sign up to property alerts or marketing emails, we'll send them to your email address. If you send a message to an agent or developer through Gaffs, we'll share your contact details with them.
What's in it for you?
You can contact us about our services and get the property alerts and marketing emails that you want. Also, if you sent a message to an agent or developer through Gaffs, they can reply to you directly.
Legal basis
Legitimate interests

We're allowed to use your data if it's necessary for our (or someone else's) 'legitimate interests' and those interests aren't outweighed by your rights. Our legitimate interests are:

  • providing and improving our services
  • enabling you to save properties, searches, claim your home and carry out other tasks using your Gaffs account
  • personalising your experience of our services
  • learning from the way you use our services
  • making sure our services are secure